Job Description: Child Health Insurance Enroller & Community Liaison, Bilingual Spanish and English
Part-Time, Three Year Position from June 2019 until April 2022
ABOUT PCCY:
Public Citizens for Children and Youth (PCCY) is a private nonprofit organization dedicated to improving the lives and chances of children within the Philadelphia region through thoughtful and informed advocacy. PCCY works to ensure that every child has the access to the fundamental building blocks for success, including consistent healthcare, a high-quality education, proper nutrition, and a dependable network to help them to learn and grow. PCCY’s vision is to ensure that every child realizes their innate potential to become a healthy adult, productive citizen, and contributing member of society.
SUMMARY OF POSITION:
The Child Health Insurance Enroller & Community Liaison will conduct various forms of outreach to parents/caregivers in the Philadelphia region about child public health insurance (Medicaid and CHIP) and assist primarily Spanish-speaking parents/caregivers apply for coverage over the phone through PCCY’s Child Health Watch Helpline. The Enroller will have primary responsibility for a new outreach and enrollment initiative targeted at kindergartners at designated schools and to immigrant communities in the Philadelphia region.
PCCY has operated a Helpline for 25 years assisting the parents/caregivers of at least 300 children apply for Medicaid and CHIP every year over the phone, for free and in any language – as well as referring hundreds of additional parents/caregivers and child-serving professionals to health care services and resolving problems with insurance coverage.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Outreach
- Conduct community outreach to ultimately recruit parents/caregivers to utilize PCCY’s Helpline to enroll their children in Medicaid or CHIP by:
- Outreaching to families in the Philadelphia area, with an emphasis on Philadelphia, Bucks and Delaware counties, with children most likely to be uninsured or under-insured – particularly with children who live in immigrant families and kindergartners.
- Focusing outreach activities with school nurses and kindergartner teachers in designated public, parochial and charter schools and organizations that work with immigrant families;
- Executing outreach activities face to face (through attendance at school-based events, parent meetings, school personnel meetings and community meetings), over the phone, via email and social media posts with the targeted parents and organizations that work with them, and
- Coordinating communications work with PCCY Communications Director
Insurance Applications & Health Care Referrals
- Explain benefits and eligibility standards for Medicaid and CHIP to parents/caregivers and determine appropriate insurance program for each child.
- Complete initial insurance applications and assist parents/caregivers complete renewal forms ensuring the inclusion of all necessary documentation.
- Submit electronic applications to the state via COMPASS.
- Works with County Assistance Office and Medicaid and CHIP MCOs to ensure proper and complete application processing.
- Assists parents/caregivers who are denied benefits with the appeal process.
- Identify challenging/complicated client eligibility circumstances and help parents/caregivers resolve them.
- Refer parents/caregivers to health care providers such as dentists, eye doctors and therapists.
- Accurately and in a timely fashion, documents into PCCY’s database: application and referral data; application status information and final determination.
- Compile, maintain and submit statistical reports as needed.
- Maintains client confidentiality.
- Other responsibilities as required.
TIMELINE: June 2019 to April 2022
QUALIFICATIONS, EDUCATION, EXPERIENCE & SKILLS:
- Bilingual in English and Spanish
- Minimum high school degree required, college degree preferred in social work, public health or related fields
- Experience as a health insurance enroller or health care navigator and with community outreach experience preferred
- Excellent public speaking and presentation skills
- Highly organized with a demonstrated ability to prioritize and multi-task
- Skilled at Excel
- Strong problem-solving skills and capacity to navigate a variety of health and youth-serving agencies
- Flexibility, adaptability, can-and-will do attitude are essential
REPORTS TO: Health Policy Director
TO APPLY FOR THE POSITION CONTACT:
Steven Fynes
Administrative Director
Public Citizens for Children and Youth
990 Springarden Street
Philadelphia, PA 19123
stevenf@pccy.org
(o) 215-563-5848 x11
Job Description: Special Projects Associate
Full-Time, 6 Month Position from June 2019 until January 2020
ABOUT PCCY:
Public Citizens for Children and Youth (PCCY) is a private nonprofit organization dedicated to improving the lives and chances of children within the Philadelphia region through thoughtful and informed advocacy. PCCY works to ensure that every child has the access to the fundamental building blocks for success, including consistent healthcare, a high-quality education, proper nutrition, and a dependable network to help them to learn and grow. PCCY’s vision is to ensure that every child realizes their innate potential to become a healthy adult, productive citizen, and contributing member of society.
SUMMARY OF POSITION:
The Special Projects Associate will have primary responsibility for executing PCCY’s free health care events, Give Kids a Smile and Give Kids Sight Day, and will assist with implementing lead poisoning prevention advocacy, policy and outreach activities in the region.
Since 2009, PCCY has also organized a day of free eye care for 1,000+ children in need at Wills Eye Hospital in the fall. This year the event takes place on October 5. Children receive free eye checks, and if necessary, two free pair of eyeglasses they pick up a month after the event. Nearly 450 volunteers are recruited for the event. PCCY coordinates the major sponsors of the event as well as the Children’s Vision Care Coalition.
For 14 years, PCCY has coordinated a free dental care event for children, Give Kids a Smile, that involves recruiting dental practices in the Philadelphia region to provide free dental care to more than 700 children during spring break. PCCY manages a pop-up call center in our office staffed by volunteers we recruit for three weeks leading up to Give Kids a Smile week to make dental appointments for the children and refer uninsured children to apply for insurance through PCCY’s telephone Helpline. Preparations for Give Kids a Smile start in November 2019 and the event takes place over spring break the week of April 6th, 2020.
The Special Projects Associate will assist with launching new lead poisoning prevention advocacy and policy approaches in Delaware County to increase screening rates among children and remove lead hazards from children’s homes by educating municipal officials on local options for lead ordinances and educating policy makers about options for remediation funds.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Recruitment
- Help coordinate recruitment for 450 Sight Day volunteers and train lead volunteers (Captains) in their administrative roles.
- Secure vendors for a health and wellness resource fair embedded into Give Kids Sight Day.
- Recruit 25+ dental practices in southeast PA, primarily in Philadelphia and Delaware counties, to create appointments for at least 725 children and serve as the main contact for participating dental offices to finalize the services they will provide and answer questions.
- Assist in building and convening a cross-sector coalition in Delaware County to support lead poisoning prevention advocacy and policy activities comprised of local government officials, remediation and inspection companies, health care, childcare and social service providers.
- Operation Support
- Coordinate Give Kids Sight Day ‘Major Partner’ meetings (by conference call and face to face) comprised of the four lead sponsors of the event. Representatives from each organization provide overall oversight and manage operations that adhere to the event timeline.
- Coordinate PCCY’s Children’s Vision Care Coalition meetings whose members help with Sight Day program planning, community outreach and volunteer recruitment.
- For Give Kids Sight Day and Give Kids a Smile, oversee the procurement of materials, supplies and equipment for each event as well as food and refreshments for volunteers and families, and manage data collection, analysis and dissemination to stakeholders.
- Assist in preparations for a forum in Delaware County with municipal leaders about local options for lead ordinances including creating materials, handling logistics, outreach to participants and agenda setting.
- Assist in advocacy with Medicaid Managed Care Organizations to increase lead poisoning screening rates and with government officials to increase lead remediation funds by conducting policy analysis, developing recommendations for policy improvement and researching and writing briefing papers.
- Outreach
- For Give Kids a Smile and Give Kids Sight Day, conduct community outreach to recruit families and children to participate by:
- Outreaching to families across southeastern PA with children most likely to be uninsured or under-insured with a specific emphasis on children who are unauthorized immigrants, children who live in immigrant families, kindergartners and teenagers;
- Focusing outreach activities with school nurses in public, parochial and charter schools and organizations that work with immigrant families;
- Executing outreach activities over the phone, via email and social media posts and face to face with the target population and organizations that work with the target population, and
- Coordinating communications work with PCCY Communications Director
- Other responsibilities as required.
TIMELINE: June 2019 to January 2019
QUALIFICATIONS, EDUCATION, EXPERIENCE & SKILLS:
- College degree preferred in program/project management, public health, social work or related fields
- Two years’ experience as a project manager or program coordinator or event planner
- Two years’ experience facilitating community-based coalitions
- Excellent public speaking and presentation skills
- Bilingual in English and Spanish preferred
- Highly organized with a demonstrated ability to prioritize and multi-task
- Skilled at Excel
- Strong problem-solving skills and capacity to navigate a variety of health and youth-serving agencies
- Flexibility, adaptability, can-and-will do attitude are essential
REPORTS TO: Health Policy Director
TO APPLY FOR THE POSITION CONTACT:
Steven Fynes
Administrative Director
Public Citizens for Children and Youth
990 Springarden Street
Philadelphia, PA 19123
stevenf@pccy.org
(o) 215-563-5848 x11
Leave a Reply